Emerging Store Manager

Walgreens•Sun Prairie, WI

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role manages the store’s front end and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members, including recruitment, hiring, training, performance management, and discipline. It oversees customer service, daily store operations, scheduling and coverage, cash management, inventory, bookkeeping, maintenance, safety, and compliance with company policies and applicable laws. The manager uses business and performance data to develop action plans, supports Pharmacy during busy periods, and may serve as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The position also communicates company and store strategy and supports team member development and career growth.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and Pharmacy operations.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and provide coaching, training, and improvement plans for the front end and Pharmacy; improve customer service metrics.
Supervise store operations and team members, assign daily activities, delegate tasks, manage shifts, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results with the Store Manager.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and Pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, develop corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Work with the Store Manager to identify sales opportunities and support store growth and performance initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make recommendations regarding performance management, discipline, and termination when appropriate.
Manage team member performance through assigned responsibilities, performance plans, goals, expectations, observation, feedback, and recognition.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program, assigned courses, certifications, and training.
Monitor personal performance, seek continuous feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state law.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and help the Store Manager plan and communicate company and store strategy.