Emerging Store Manager

Walgreens•New Braunfels, TX

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and may assume responsibility for all store activities when the Store Manager is absent. This role manages the front end, supervises customer service associates and designated hitters, and makes recommendations regarding Pharmacy and Retail Store operations. It is responsible for merchandising, protecting store assets, and improving sales and profitability. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer service, store operations, cash management, inventory, staffing and scheduling, and store maintenance, while ensuring compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business performance, develops action plans, supports pharmacy operations during busy periods, and communicates company and store strategy. The position requires completion of the Store Manager learning and development program, required courses and training, and a valid pharmacy technician license when required by state. Candidates must meet one of the stated education or supervisory experience pathways, demonstrate leadership and business skills, be fluent in English except in Puerto Rico, and be willing to work a flexible schedule and accept a Store Manager promotion that may require relocation. The position pays $47,000–$72,000; actual salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of supervisory experience. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and assume responsibility for store activities in the Store Manager’s absence.
Manage the store front end and supervise customer service associates and designated hitters.
Ensure proper merchandising, protection of store assets, and improvements to store sales and profitability.
Lead store team members, including recruitment, hiring, training, performance management, coaching, and discipline.
Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service, coach and train team members, develop improvement plans, and improve customer service metrics.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Carry out operational feedback from the Store Manager and District Manager through delegation and team supervision.
Maintain clean and presentable store interiors and exteriors, oversee repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Support team member safety and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Work with the Store Manager to identify sales opportunities and support store growth and performance initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; hold coaching meetings and make performance-management recommendations, including discipline or termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, recognize contributions, and develop performance plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings and respond to questions and concerns.
Assist the Store Manager in planning and communicating company and store strategy.