Emerging Store Manager

Walgreens•Chicago, IL

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading store team members through recruitment, hiring, performance management, and discipline. The role promotes a positive customer experience by assisting customers and patients, resolving complaints, modeling customer-service practices, coaching and training team members, and improving customer-service metrics. It supervises daily store operations and scheduling, cash management and bookkeeping, inventory and pricing activities, store cleanliness and maintenance, technology readiness, safety, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes financial and performance data, develops action plans, supports business growth initiatives, and assists Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position leads and develops team members, manages staffing and talent pipelines, participates in hiring decisions, and communicates regularly with team members and the Store Manager. It completes the Store Manager learning and development program and required training, maintains an individual development plan, and obtains and maintains a valid pharmacy technician license when required by state. The role requires willingness to work a flexible schedule, accept promotion to a Store Manager position if offered (potentially requiring relocation), and transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing work, and assigning work; experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Manage merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
Assign and delegate daily activities; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team-member coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, key performance indicators, and team-member input to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and train team members on standard operating procedures.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead team-member training, mentoring, coaching, career development, performance planning, goal-setting, feedback, and recognition.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and build pipelines of future leaders.
Follow required selection, recruitment, record-retention, and training procedures; establish accountability through expectations, performance improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and assigned learning, development, certification, and training courses; maintain an Individual Development Plan and pursue continuous feedback and self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.