Emerging Store Manager

Walgreens•Point Pleasant, NJ

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. Responsibilities include protecting store assets, ensuring proper merchandising, and improving sales and profitability. This position leads team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, store operations, financial performance, inventory, scheduling, cash management, safety, and compliance. The role also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. Training and development include completing the Store Manager learning and development program and maintaining any required pharmacy technician license. The salary range is $47,000–$72,000. The role remains open until filled. The actual offer depends on factors including geography, skills and abilities, education, and experience.

Requirements

Bachelor’s degree with a solid academic record in any major, successful completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of experience in a supervisory position; the supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the store front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets while improving sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Supervise store operations, assign and delegate daily activities, manage shift changes and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use required computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager on sales opportunities and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development requirements, assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through one-on-one discussions and group meetings, and respond to questions or concerns.
Assist the Store Manager in planning and communicating company and store strategy.