Emerging Store Manager

Walgreens•Memphis, TN

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helps achieve company deliverables, and assumes responsibility for store activities when the Store Manager is absent. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and may support pharmacy operations during busy periods, including working as a pharmacy technician when necessary. The position leads and develops store team members, oversees customer service, merchandising, inventory, cash management, scheduling, store maintenance, safety, and compliance. It uses financial and performance data to develop action plans and improve store performance. The role also completes Store Manager learning and development requirements and maintains a pharmacy technician license when required by state law.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business major and prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, and manage front-end operations.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics.
Coach and train team members and develop improvement plans for customer service in the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team member coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, team member input, operating statements, and key performance indicators to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Lead, train, mentor, coach, and support team members’ career development.
Manage team member performance, discipline, coaching meetings, goals, expectations, feedback, recognition, and performance plans; recommend discipline or termination when appropriate.
Recruit and retain talent, build pipelines for staffing and future leaders, anticipate staffing needs, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor own performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and help the Store Manager plan and communicate company and store strategy.