Emerging Store Manager

Walgreens•Lyndhurst, OH

8d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position helps ensure proper merchandising and protection of store assets while improving sales and profitability. The role leads store team members and is responsible for recruiting, hiring, training, performance management, and discipline of direct reports. It promotes a positive customer experience, oversees day-to-day store operations and staffing, supports inventory and cash management, and ensures compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business performance, develops action plans, supports pharmacy operations during busy periods when needed, and communicates company and store strategy to team members. The position requires completing the Store Manager learning and development program and assigned training. The employee monitors their own performance, seeks feedback, pursues ongoing development, and maintains a valid pharmacy technician license when required by the state. The role requires schedule flexibility, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially requiring relocation, as well as transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables, and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Support external partnerships and community outreach opportunities in collaboration with partners and the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team member input to make decisions and create action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software, and support their safety and well-being, including use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through mentoring, coaching, training, performance plans, feedback, recognition, and career-development support.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training; maintain an Individual Development Plan and seek continuous feedback.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.