Emerging Store Manager

Walgreens•San Francisco, CA

6d•$47,000 - $72,000•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helps achieve company deliverables, and assumes responsibility for store activities when the Store Manager is absent. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding Pharmacy and Retail Store operations. It works an alternate schedule with the Store Manager and minimal overlap, and helps ensure effective merchandising, asset protection, sales, and profitability. The role leads and manages team members, including recruiting, hiring, training, performance management, coaching, and discipline. It engages customers and patients, resolves complaints, improves customer service, oversees daily store operations and scheduling, manages cash and bookkeeping, and supervises front-end and pharmacy inventory. It also supports store safety, maintenance, regulatory compliance, business performance analysis, and community partnerships. During busy periods, the Emerging Store Manager may support the Pharmacy, including serving as a pharmacy technician when necessary. The position includes completing the Store Manager learning and development program and other assigned training, maintaining an Individual Development Plan, and obtaining and maintaining a valid pharmacy technician license when required by state. The role communicates regularly with team members and assists the Store Manager with communicating company and store strategy. The position requires flexibility to work extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially requiring relocation.

Requirements

Bachelor's degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma or GED and two years of supervisory experience. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Valid pharmacy technician license, if required by state.

Nice To Haves

Bachelor's degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store, achieving company deliverables, and assume responsibility for store activities in the Store Manager's absence.
Supervise customer service associates and designated hitters, and manage front-end operations.
Ensure appropriate merchandising, protection of store assets, and improvement of store sales and profitability.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor outcomes.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, and develop corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and develop action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Mentor, coach, and support team members' career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set expectations and goals, assign responsibilities, observe performance, provide feedback and recognition, and establish accountability through performance management and improvement plans.
Build talent pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.