Emerging Store Manager

Walgreens•Irving, TX

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is responsible for merchandising, protecting store assets, and improving sales and profitability. The position leads and manages store team members, including recruitment, hiring, training, scheduling, performance management, and discipline. It promotes a positive customer experience, monitors service, coaches team members, resolves customer complaints, and seeks improvements in customer service metrics across the front end and pharmacy. The Emerging Store Manager supervises store operations, cash management, bookkeeping, inventory, pricing, and the maintenance and presentation of the store. The role uses financial and performance data to develop action plans, supports business performance, and collaborates with the Store Manager on sales opportunities and store improvement. It also supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role completes the Store Manager learning and development program and other required training, maintains a valid pharmacy technician license when required by state, and communicates regularly with team members and the Store Manager. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered (which may require relocation), and transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Maintain a valid pharmacy technician license as required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, and promote a positive customer experience.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time-off approvals, and scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor their impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and create corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set expectations and goals, provide feedback, and recognize contributions.
Build and maintain staffing and talent pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance plans, and constructive discipline.
Complete Store Manager learning and development, required courses, certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.