Emerging Store Manager

Walgreens•Cottage Grove, MN

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The position promotes a positive customer experience by assisting customers and patients, resolving complaints, modeling service best practices, coaching team members, and improving service metrics in both the front end and pharmacy. It supervises day-to-day store operations, scheduling and coverage, cash management and bookkeeping, inventory and pricing activities, store cleanliness and maintenance, safety, and compliance with company policies and applicable laws. The role also analyzes financial and performance data, develops action plans, supports sales growth, and may assist the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads, trains, coaches, and develops team members; supports staffing and hiring; and communicates regularly with the team and Store Manager. The role must complete the Store Manager learning and development program and required company training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license where required by state law. The position requires flexibility to work extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially requiring relocation, as well as transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position (direct-report experience is not required).
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business major and prior retail or food industry experience.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, discipline, and staffing decisions.
Assist customers and patients, resolve complaints, model customer service best practices, coach team members, and improve customer service metrics.
Assign daily activities and delegate tasks; manage store opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance; and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, develop action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and new initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, feedback, recognition, discipline, and performance improvement plans.
Acquire and retain talent, plan for staffing needs, maintain candidate pools, participate in interviews, make hiring decisions, and develop future leaders.
Follow required procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license where required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other assigned tasks.