Emerging Store Manager

Walgreens•Shaker Heights, OH

12d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, managing the front end and making recommendations on overall Pharmacy and Retail Store operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It helps ensure proper merchandising and protection of store assets while improving sales and profitability. The position leads customer service associates and designated hitters, and manages team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees store operations, scheduling and coverage, cash management and bookkeeping, inventory, merchandising, maintenance, safety, compliance, customer experience, and business performance. The Emerging Store Manager also supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary, and completes required leadership training and development.

Requirements

Bachelor’s degree with a solid academic record, in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, and lead team members to achieve company deliverables.
Ensure proper merchandising, protection of store assets, and improved store sales and profitability.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, and key performance indicators to make decisions, develop action plans, and improve store performance.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Provide for team members’ safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, goals, feedback, recognition, discipline, and performance improvement plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and other assigned training; maintain an Individual Development Plan and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate with team members through individual discussions and group meetings, respond to concerns, and assist the Store Manager with communicating company and store strategy.