Emerging Store Manager

Walgreens•Damariscotta, ME

11d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager with the overall operation of a Walgreens store and helps achieve company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position ensures proper merchandising and protection of store assets while working to improve sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations, scheduling and coverage, cash management, inventory, maintenance, safety, compliance, and operational execution. The Emerging Store Manager also analyzes store performance and financial data, develops action plans, collaborates with the Store Manager on sales and growth opportunities, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position includes completing Store Manager learning and development requirements, maintaining an Individual Development Plan, and obtaining and maintaining a valid pharmacy technician license when required by the state. Candidates must meet one of the listed education and experience pathways, demonstrate leadership and communication abilities, and be willing to work a flexible schedule, accept a potential promotion to Store Manager (which may require relocation), and transfer to other Walgreens retail assets in the same hiring area. The current salary range is $47,000–$72,000. The actual offer depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

One of the following: a bachelor’s degree with a solid academic record; satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered; promotion could require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service best practices, and improve customer-service metrics.
Coach and train team members and develop plans to improve customer service in the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Provide training, mentoring, coaching, and support for team members’ career development; conduct coaching meetings and make performance-management recommendations, including discipline or termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, and give recognition to improve individual and team effectiveness.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.