Emerging Store Manager

Walgreens•Jersey City, NJ

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and supports the Store Manager in operating the store to achieve company goals. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It oversees merchandising, store asset protection, sales and profitability, and the recruitment, hiring, performance management, and discipline of direct reports. The role leads customer service and store operations, including team scheduling and task delegation, cash management and bookkeeping, inventory management, maintenance, emergency response, safety, and compliance with company policies and applicable laws. It analyzes business and performance data, creates action plans, supports sales growth, and may assist in the pharmacy during busy periods, including serving as a pharmacy technician when needed. The Emerging Store Manager leads and develops team members, supports staffing and talent planning, communicates store strategy, and completes required leadership training and development. The position requires maintaining a pharmacy technician license when required by state law. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (potentially requiring relocation), and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, as well as experience across both front end and pharmacy.
External candidates must have a bachelor’s degree; business majors are specified.
Must obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

External candidates with prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Manage merchandising, asset protection, sales, and profitability.
Recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, promote customer-service best practices, and improve customer-service metrics.
Assign daily activities, delegate tasks, manage shifts and scheduling, and ensure adequate team-member coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, and key performance indicators to create action plans and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and develop corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation; manage repairs and maintenance and respond to emergencies.
Ensure team members understand store computer and technology systems and support their safety and well-being.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members through mentoring, coaching, feedback, recognition, and career-development support.
Manage team-member performance, discipline, performance improvement plans, and hiring decisions as appropriate.
Anticipate staffing needs, maintain candidate pipelines, participate in interviews, and ensure compliant selection, recruitment, record retention, and training procedures.
Complete the Store Manager learning and development program and required courses and certifications; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in communicating company and store strategy.