Emerging Store Manager

Walgreens•Northfield, MN

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through hiring, performance management, and discipline. The role drives a positive customer experience by engaging customers and patients, resolving complaints, modeling service practices, coaching team members, and improving customer service metrics. It oversees daily store operations, scheduling and coverage, cash management and bookkeeping, front-end and pharmacy inventory, store maintenance, safety, and compliance with company policies and applicable laws and regulations. The Emerging Store Manager also supports pharmacy operations, community outreach, external partnerships, and operational feedback from store and district leadership. The position independently reviews financial and performance data and develops action plans to meet business goals. It leads, trains, coaches, and develops team members; supports staffing, recruitment, hiring, and performance decisions; and communicates regularly with team members and the Store Manager. The role completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a pharmacy technician license when required by the state.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

Bachelor’s degree.
External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Manage merchandising, store asset protection, sales, and profitability.
Lead and manage team members, including recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, address questions and complaints, model customer service best practices, and improve customer service metrics.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use financial and performance data, operating statements, key performance indicators, and team input to develop and monitor action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Set team responsibilities, goals, expectations, and performance plans; observe performance, provide feedback and recognition, and conduct coaching and discipline processes.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program and other required courses, certifications, and assigned training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.