Emerging Store Manager

Walgreens•Euclid, OH

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and may assume responsibility for all store activities when the Store Manager is absent. The role manages front-end operations and makes recommendations about overall Pharmacy and Retail Store operations, with responsibility for merchandising, asset protection, sales, profitability, customer service, and company deliverables. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and leads customer service associates and designated hitters. This position oversees store operations, scheduling and coverage, cash management and bookkeeping, inventory, store presentation, maintenance, technology readiness, safety, regulatory compliance, and execution of operational direction. It analyzes store performance and financial data to develop action plans, supports pharmacy operations during busy periods when necessary, and works with the Store Manager on sales opportunities and store initiatives. The Emerging Store Manager leads and develops team members through hiring, training, coaching, performance management, recognition, and discipline. The role completes Store Manager learning and development requirements, maintains an individual development plan, and obtains and maintains a pharmacy technician license when required by state law. It also communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not need to include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage front-end operations, and make recommendations on overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap; and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets while improving sales and profitability.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members and direct reports.
Engage customers and patients, assist with products and services, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service, coach and train team members, develop improvement plans for front-end and pharmacy service, and improve customer service metrics.
Assign and delegate daily work; manage opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze trends; develop corrective action plans; and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing the sale of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store-improvement actions.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Provide training, mentoring, coaching, and support for team members’ career development; conduct coaching meetings and make performance-management recommendations, including discipline or termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance; provide feedback and recognition; and promote individual and team effectiveness.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.