Emerging Store Manager

Walgreens•Coppell, TX

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role promotes a positive customer and patient experience by greeting customers, assisting with products and services, resolving complaints, and coaching teams on customer service. It oversees daily store operations, scheduling and coverage, cash management and bookkeeping, inventory and price changes, store upkeep and maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes financial and performance data, creates action plans, supports business improvement initiatives, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position leads and develops team members through training, coaching, mentoring, performance feedback, recognition, staffing and talent planning, and hiring decisions. The Emerging Store Manager must complete the Store Manager learning and development program, required training, and maintain a valid pharmacy technician license when required by state. The role communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of experience in a supervisory position. The stated supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business major and prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities when the Store Manager is absent.
Improve merchandising, protect store assets, and support store sales and profitability.
Recruit, hire, lead, train, coach, and manage the performance and discipline of team members.
Deliver a positive customer and patient experience, resolve complaints, and coach teams to improve customer service.
Assign and delegate daily work, manage opening and closing or shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions and develop action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and team supervision.
Ensure the store is clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members, establish performance expectations and plans, provide feedback and recognition, and support career development.
Plan staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and maintain pipelines of future leaders.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training.
Monitor personal performance, seek feedback, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.