Emerging Store Manager

Walgreens•Berea, OH

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading store team members. The role delivers a positive customer and patient experience by modeling excellent service, resolving complaints, coaching team members, and improving customer service metrics. It supervises daily store operations, scheduling and coverage, cash management and bookkeeping, front-end and pharmacy inventory, maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business performance, develops action plans, supports pharmacy operations during busy periods, and collaborates with the Store Manager on sales opportunities and store initiatives. The position leads team-member recruitment, hiring, training, performance management, coaching, discipline, and development. It completes the Store Manager learning and development program and required courses, maintains an individual development plan, and obtains and maintains a valid pharmacy technician license when required by state. The role communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work; experience across both front end and pharmacy.
External candidates: business majors and prior retail or food industry experience.
Valid pharmacy technician license when required by state.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in store operations and assume responsibility for all store activities in the Store Manager’s absence.
Work an alternate schedule with minimal overlap with the Store Manager.
Ensure proper merchandising, protection of store assets, and improved store sales and profitability.
Lead team-member recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy service.
Supervise daily activities, task delegation, shift changes, time-record approval, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team-member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze trends; and train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development.
Manage team-member performance through goal setting, assignments, observation, feedback, recognition, performance plans, and constructive discipline.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program, required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.