Emerging Store Manager

Walgreens•Indianapolis, IN

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store, achieving company deliverables, and improving sales and profitability. The role manages the store’s front end and recommends improvements to overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role leads customer service associates, designated hitters, and other team members. It is responsible for customer experience, daily store operations, cash management, inventory, merchandising, safety, compliance, and store maintenance. It also analyzes business performance and uses data and team input to develop action plans and improve results. During busy periods, the role supports Pharmacy, including serving as a pharmacy technician when necessary. The Emerging Store Manager recruits, hires, trains, coaches, and manages team members, and supports their performance and career development. The role completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a pharmacy technician license when required by the state.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the store’s front end and recommend improvements to Pharmacy and Retail Store operations, merchandising, sales, and profitability.
Lead and manage team members, including recruitment, hiring, performance management, coaching, discipline, and staffing.
Provide a positive customer experience by greeting and assisting customers, resolving complaints and questions, modeling customer service practices, and improving customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, including delegating tasks, managing shifts and coverage, approving time records and time off, and resolving scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Ensure execution of operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use store computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; assign responsibilities, set goals, observe performance, provide feedback, and recognize performance.
Build and maintain talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training; establish accountability through expectations, performance plans, and constructive discipline.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.