Emerging Store Manager

Walgreens•Smyrna, GA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager with the overall operation of a Walgreens store and helps achieve company deliverables. This role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure proper merchandising and protection of store assets while improving sales and profitability. The position leads and manages team members, including recruitment, hiring, training, performance management, and discipline. It is accountable for customer service and store operations, including scheduling and coverage, cash management and bookkeeping, inventory, merchandising, facilities, safety, compliance, and execution of operational feedback. The Emerging Store Manager analyzes business and performance data, develops action plans, supports store improvement and sales growth, and assists Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a pharmacy technician license if required by state. It communicates with team members and assists the Store Manager with communicating company and store strategy. The position requires willingness to work a flexible schedule, including extended days, evenings, and weekends, and to accept promotion to a Store Manager role, which may involve relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other store team members; manage recruitment, hiring, training, performance, and discipline.
Engage customers and patients, resolve complaints, model customer service practices, coach team members, and improve customer service metrics.
Assign and delegate daily work; manage opening, closing, and shift changes; approve time records and time off; resolve scheduling conflicts and maintain team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, team input, operating statements, and key performance indicators to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance; respond to emergencies; and support team member safety and well-being.
Ensure team members understand relevant computer and technology systems and software, and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Collaborate with the Store Manager to identify sales opportunities and support store growth through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; set goals and expectations, provide feedback and recognition, and manage performance plans and discipline.
Acquire and retain talent, anticipate staffing needs, maintain candidate pipelines, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and assigned learning, certification, and training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license if required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.