Emerging Store Manager

Walgreens•Kearney, NE

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through hiring, performance management, and discipline. The role oversees customer experience, store operations, cash management, inventory, and compliance. It uses financial and performance data to develop action plans, works with the Store Manager to identify sales opportunities, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position also leads team-member training and development, staffing and talent planning, and communications across the store. The employee must complete the Store Manager learning and development program and maintain a valid pharmacy technician license when required by state.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Internal candidates: management experience, including supervising others and managing and assigning work.
Internal candidates: experience across both front-end and pharmacy operations.
External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support the Store Manager in overall store operations.
Assume responsibility for store activities in the Store Manager’s absence and work an alternate schedule with minimal overlap.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, lead, and manage team members, including performance management and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and coach teams to improve customer service.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean, presentable store; manage repairs and maintenance; and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team-member safety, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including requirements for sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, develop action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support new initiatives; assist in the Pharmacy during busy periods, including as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through assignments, goals, observation, feedback, recognition, and performance plans.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and build a diverse pipeline of future leaders.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.