Emerging Store Manager

Walgreens•Royal Oak, MI

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads and manages team members, including recruitment, hiring, performance management, training, coaching, and discipline. It oversees customer service, store operations, scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, compliance, and execution of operational direction. The Emerging Store Manager analyzes financial and performance data, develops action plans, supports business growth, and may assist Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of Store Manager learning and development and other assigned training, ongoing self-development, and a valid pharmacy technician license where required by state. It also requires regular communication with team members and support for communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record in any major; alternatively, satisfactory completion of a Walgreens Community Internship Program; or a High School Diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license as required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and company deliverables; work an alternate schedule with minimal overlap and assume responsibility for store activities in the Store Manager’s absence.
Manage the front end and supervise customer service associates and designated hitters; make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improved store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, discipline, training, coaching, and development.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer service metrics across the front end and pharmacy.
Monitor customer service and provide coaching, training, and improvement plans; empower team members to find effective resolutions and build customer loyalty.
Oversee store operations and team members, including assigning and delegating daily activities, managing shifts, approving time records and time off, and resolving scheduling conflicts to ensure coverage.
Collaborate with external partners and identify ways to support partnerships and community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support the Store Manager in using data, analysis, and team member input to make fact-based decisions, follow up, and monitor results.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements; collaborate with the Store Manager on sales opportunities and growth initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Assign responsibilities, set goals and expectations, observe performance, provide feedback and recognition, and develop performance plans to improve individual and team effectiveness.
Build and retain talent pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.