Emerging Store Manager

Walgreens•Waldorf, MD

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position helps ensure proper merchandising and protection of store assets while improving sales and profitability. This role leads store team members through recruitment, hiring, training, performance management, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes business and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. The role also supports Pharmacy operations during busy periods, including working as a pharmacy technician when necessary. The position requires completing the Store Manager learning and development program and assigned training, pursuing ongoing development, and obtaining and maintaining a valid pharmacy technician license when required by the state. It involves regular communication with team members and assisting the Store Manager with communicating store and company strategy. Applicants must be willing to work a flexible schedule, including extended days, evenings, and weekends, and to accept a Store Manager promotion that may require relocation if offered.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Willingness to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage the front end of the store.
Lead team member recruitment, hiring, training, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model service practices, and improve customer service metrics.
Assign and delegate daily activities; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, and key performance indicators to develop and monitor action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trends, and corrective action plans.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team member safety and well-being.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Build staffing pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and ensure compliant recruitment, selection, record retention, and training procedures.
Set performance expectations and goals, observe performance, provide feedback and recognition, and establish accountability through performance plans and constructive discipline.
Complete required learning, development courses, certifications, and training; maintain an Individual Development Plan and pursue continuous self-development.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.