Emerging Store Manager

Walgreens•Baltimore, MD

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads team members, oversees merchandising and protection of store assets, and works to improve sales, profitability, and customer service. The role manages daily store operations, staffing and scheduling, cash management, bookkeeping, inventory, maintenance, safety, and compliance. It analyzes business and performance data, creates action plans, supports pharmacy operations during busy periods (including serving as a pharmacy technician when necessary), and collaborates with the Store Manager on sales opportunities and store initiatives. It also recruits, hires, trains, coaches, and manages team member performance and development. The Emerging Store Manager must complete the Store Manager learning and development program and required company training. A valid pharmacy technician license must be obtained and maintained when required by the state. The role requires a flexible schedule, including extended days, evenings, and weekends, and willingness to accept promotion to Store Manager if offered, potentially requiring relocation. Transfer to other Walgreens retail assets within the same hiring area may also be required.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
Bachelor’s degree is listed for internal candidates.
External candidates must have a business major.

Nice To Haves

Prior retail or food industry experience (external candidates).

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead, recruit, hire, train, coach, and manage team members, including performance management and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for front-end and pharmacy teams.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and team-member coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Support fact-based store decisions using data, analysis, and team-member input; follow up and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, create corrective action plans, and coach adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and team-member supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including requirements governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to meet business goals; use operating statements, KPIs, and other tools to drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support growth through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, give feedback, and recognize team members.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through expectations, performance improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training; pursue feedback and self-development and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.
Be willing to accept promotion to a Store Manager position if offered, which may require relocation, and be able to transfer to other Walgreens retail assets in the same hiring area.