Emerging Store Manager

Walgreens•Warwick, RI

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, achieving business deliverables, and improving sales and profitability. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role leads customer service, store operations, business performance, and people management. Responsibilities include coaching team members, resolving customer concerns, managing schedules and inventory, overseeing cash management and bookkeeping, maintaining the store, and ensuring compliance with company policies and applicable laws. The Emerging Store Manager may also support pharmacy operations, including serving as a pharmacy technician when necessary. The successful candidate completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The role requires flexible availability, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially at another location. Transfer to other Walgreens retail assets within the same hiring area may also be required.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager promotion if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.

Nice To Haves

For external candidates, a business major.
For external candidates, prior retail or food industry experience.
A bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the store’s front end, and recommend improvements to pharmacy and retail operations.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improvement of store sales and profitability.
Recruit, hire, train, coach, and manage team members, including performance management, discipline, and development.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics across the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team-member input, operating statements, and key performance indicators to make decisions, create action plans, and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean, presentable store interior and exterior; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Set team responsibilities, goals, expectations, and performance plans; observe performance, provide feedback and recognition, and recommend performance actions, including discipline or termination when appropriate.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and maintain pipelines of future leaders.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.