Emerging Store Manager

Walgreens•Coventry, RI

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company goals. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role supports merchandising, protection of store assets, sales, and profitability. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It monitors and improves customer service in both the front end and pharmacy, oversees daily store operations, staffing and scheduling, cash management, inventory, maintenance, safety, and compliance with company policies and applicable laws. It also analyzes financial and performance data, develops action plans, and collaborates with the Store Manager to identify sales and growth opportunities. During busy periods, the role may support the Pharmacy, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and other required training, pursues ongoing self-development, and maintains a valid pharmacy technician license when required by state. The role communicates regularly with team members and helps the Store Manager plan and communicate company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end and supervise customer service associates and designated hitters.
Lead, recruit, hire, train, coach, develop, and manage the performance and discipline of team members; maintain staffing pipelines and make hiring decisions.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics across the front end and pharmacy.
Assign daily activities and delegate tasks; manage store opening, closing, shift changes, time records, time-off approvals, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Complete the Store Manager learning and development program and required training, certification, and courses; maintain an Individual Development Plan and seek feedback and self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.