Emerging Store Manager

Walgreens•Auburn, WA

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the front end of the store, and makes recommendations regarding overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities in the Store Manager’s absence. It oversees merchandising, store asset protection, sales and profitability, and the recruitment, hiring, performance management, and discipline of direct reports. The Emerging Store Manager leads customer service and store operations, including scheduling and coverage, cash management and bookkeeping, inventory, pricing, store maintenance, safety, compliance, and use of store technology. The role analyzes business and performance data, develops action plans, supports sales initiatives, and may assist in the pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position is primarily responsible for leading, training, coaching, and developing team members; managing performance and staffing; and maintaining open communication with the team. The manager must complete the Store Manager learning and development program and other required training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by the state. The role requires willingness to work a flexible schedule and accept promotion to a Store Manager position if offered, potentially involving relocation, as well as willingness to transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021 to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business major and prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage front-end operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Oversee merchandising, store asset protection, sales, and profitability.
Recruit, hire, lead, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Coach and train team members and develop plans to improve service in the front end and pharmacy.
Assign daily work, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team input to support fact-based decisions, monitor results, and follow up on actions.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, and corrective action plans based on inventory trends.
Train and coach team members on inventory standard operating procedures and execute operational feedback from the Store Manager and District Manager.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Support team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development requirements and assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by the state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.