Emerging Store Manager

Walgreens•Ocala, FL

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities in the Store Manager’s absence. The position is accountable for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members and oversees customer experience, staffing, operations, inventory, cash management, business performance, and team development. It supports pharmacy operations during busy periods, including working as a pharmacy technician when necessary. The Emerging Store Manager must complete the Store Manager learning and development program and maintain a valid pharmacy technician license if required by state.

Requirements

Bachelor’s degree with a solid academic record, all majors welcome; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to pharmacy and retail operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruiting, hiring, performance management, coaching, discipline, and staffing.
Engage customers and patients, resolve complaints, model service best practices, and improve customer service metrics across the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use business data, operating statements, and key performance indicators to create action plans, improve store performance, and pursue sales opportunities.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean, presentable store; manage repairs and maintenance; and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; set expectations and goals, observe performance, provide feedback, and recognize performance.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and maintain pipelines of future leaders.
Follow required selection, recruitment, record-retention, and training procedures, and establish accountability through performance management and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.