Emerging Store Manager

Walgreens•Bristow, VA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The role supports the Store Manager in operating the store and achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and asset protection while improving sales and profitability. The position leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It is accountable for customer experience and service metrics, store operations and scheduling, cash management and bookkeeping, inventory, store appearance and maintenance, safety, compliance, and execution of operational feedback. The Emerging Store Manager analyzes business and performance data, develops action plans, collaborates with the Store Manager on sales opportunities, and may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role completes the Store Manager learning and development program and other assigned training, maintains an individual development plan, and obtains and maintains a valid pharmacy technician license when required by state law. It communicates regularly with team members and assists the Store Manager in communicating company and store strategy. Candidates must be willing to accept a Store Manager promotion if offered, potentially requiring relocation, and to transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license if required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Lead team member recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shifts and scheduling conflicts, and approve time records and time off.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team member input to make and monitor fact-based operational decisions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, and corrective action plans.
Ensure execution of operational feedback from the Store Manager and District Manager.
Maintain the cleanliness and presentation of the store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data and create action plans to achieve business deliverables.
Use operating statements and key performance indicators to engage the team and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through mentoring, coaching, feedback, performance plans, goal setting, and recognition.
Acquire and retain talent, maintain candidate pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training.
Complete required learning, development, certification, and training; monitor own performance and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in communicating company and store strategy.