Emerging Store Manager

Walgreens•Warwick, RI

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helping achieve company goals, improve sales and profitability, and protect store assets. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It supervises customer service associates and designated hitters and helps oversee the front end and pharmacy operations. The position leads store team members through recruitment, hiring, training, coaching, performance management, scheduling, and discipline. It monitors customer service and operational performance, addresses customer concerns, manages cash and inventory processes, maintains store conditions and safety, and ensures compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business performance data, develops action plans, supports pharmacy operations during busy periods when needed, and communicates company and store strategy to team members. The role requires completing Store Manager training or the specified leadership training, completing assigned learning and development, and maintaining a valid pharmacy technician license when required by state. The position may require a flexible schedule, including extended days, evenings, and weekends, willingness to accept a Store Manager promotion that could involve relocation, and transfer to other Walgreens retail assets in the same hiring area. The listed salary range is $47,000–$72,000; the actual offer depends on factors including geography, skills, education, and experience.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Willingness to complete required learning and development courses, certifications, and other assigned training.
Ability to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other team members, including recruitment, hiring, training, scheduling, coaching, performance management, and discipline.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics across the front end and pharmacy.
Assign daily activities and delegate tasks; manage shift changes, time records, time off, and scheduling conflicts to ensure adequate coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, and key performance indicators to make decisions, develop action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and adherence to inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, goal setting, and performance plans.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Complete Store Manager learning and development or assigned leadership training, maintain an Individual Development Plan, and obtain and maintain a pharmacy technician license when required by state.
Communicate regularly with team members, address their questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.