Emerging Store Manager

Walgreens•Chicago, MI

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. This role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, and improving sales and profitability. The role leads customer service, daily store operations, business performance, and team development. It supervises scheduling and coverage, cash management and bookkeeping, front-end and pharmacy inventory, store upkeep, safety, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes performance data, develops action plans, and collaborates with the Store Manager on sales opportunities and store initiatives. During busy periods, the role may support Pharmacy, including serving as a pharmacy technician when necessary. The position leads recruitment, hiring, training, coaching, performance management, and discipline of team members. The Emerging Store Manager completes required learning and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The role communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Greet and assist customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team member coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and coach team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team member safety and well-being.
Comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set expectations and goals, provide feedback and recognition, and recommend discipline or termination when appropriate.
Recruit and retain talent, build pipelines for future leaders, anticipate staffing needs, manage the candidate pool, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training; monitor personal performance and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions or concerns, and assist the Store Manager in communicating company and store strategy.