Emerging Store Manager

Walgreens•Greenfield, WI

14d

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company goals, managing the front end and making recommendations about overall Pharmacy and Retail Store operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It oversees merchandising, asset protection, sales and profitability, and leads team members through recruitment, hiring, training, performance management and discipline. The position is accountable for customer experience, store operations, business performance, and team development. It supervises daily activities, staffing and scheduling, cash management, inventory, store maintenance, safety, compliance, and execution of operational direction. It uses financial and performance data to identify opportunities and create action plans, collaborates with the Store Manager on store growth, and may support Pharmacy during busy periods, including working as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position communicates regularly with team members and assists the Store Manager with communicating company and store strategy. Candidates must be willing to accept promotion to Store Manager if offered, which may require relocation, and to transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule that includes extended days, evenings and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
For internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Qualified applicants with arrest and conviction records will be considered.

Nice To Haves

For external candidates: a business major.
For external candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead store team members, including recruitment, hiring, performance management, discipline, training, coaching, mentoring, and career development.
Engage customers and patients, resolve complaints, model customer-service practices, coach team members, and improve customer-service metrics and loyalty.
Supervise store operations, assign and delegate daily work, manage opening and closing and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners, support partnerships and services, and assist the Pharmacy Operations Manager with community outreach opportunities.
Use data, analysis, and team-member input to support fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager by delegating and supervising team members.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing the sale of alcohol, tobacco, fresh food and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Manage team-member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognition, and developing performance plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention and training; establish accountability through clear expectations, performance improvement plans and constructive discipline.
Complete the Store Manager learning and development program, required courses, certifications and assigned training; seek feedback and pursue self-development through an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.