Emerging Store Manager

Walgreens•Euclid, OH

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, oversees the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members, supports customer service, merchandising, asset protection, sales, and profitability, and helps ensure compliance with company policies and applicable laws and regulations. The role oversees daily operations, staffing coverage, cash management, bookkeeping, inventory, store presentation, maintenance, and safety. It analyzes business and performance information, develops action plans, and collaborates with the Store Manager on sales opportunities and store improvement. It also leads hiring, training, coaching, performance management, and team development. The Emerging Store Manager completes required learning and development, maintains a valid pharmacy technician license when required by state, and supports the pharmacy during busy periods, including serving as a pharmacy technician when necessary.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date if placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business major; prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, including assigning daily activities, delegating tasks, and ensuring appropriate team member coverage.
Engage customers and patients, resolve complaints, model customer service practices, coach team members, and work to improve customer service metrics.
Oversee opening, closing, and shift changes; approve time records and time off; and manage scheduling conflicts.
Manage store cash controls, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; review trends and create corrective action plans.
Ensure the store is clean and presentable, manage repair and maintenance, respond to emergencies, and support team member safety.
Ensure team members understand store computer and technology systems and software; use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, operating statements, and key performance indicators; develop and monitor action plans to improve results.
Collaborate with the Store Manager on sales opportunities, store growth, and new initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Recruit, hire, train, mentor, coach, and retain team members; manage performance, discipline, staffing plans, candidate pools, and hiring decisions.
Establish expectations and accountability, set goals, provide feedback and recognition, and make performance management recommendations, including discipline or termination when appropriate.
Complete the Store Manager learning and development program and all assigned training and certifications; maintain an Individual Development Plan and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.