Emerging Store Manager

Walgreens•Miami, FL

23h

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the front end of the store, and makes recommendations on overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It also helps improve merchandising, protect store assets, and increase sales and profitability. The position leads store team members through recruitment, hiring, training, performance management, scheduling, coaching, and discipline. It works to deliver a positive customer experience, resolve complaints, strengthen customer service, and improve service metrics across the front end and pharmacy. Responsibilities also include overseeing store operations, cash management, inventory, merchandising, maintenance, safety, regulatory compliance, and team members’ use of store technology. The Emerging Store Manager analyzes financial and performance data, develops action plans, and collaborates with the Store Manager to identify sales opportunities and improve store performance. The role may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. It completes required learning and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position communicates regularly with team members and assists the Store Manager with communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Internal candidates: Management experience, including supervising others, managing work, and assigning work.
Internal candidates: Experience across both front-end and pharmacy.
External candidates: Business major.
External candidates: Prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Recruit, hire, train, schedule, coach, and manage the performance and discipline of direct reports and other team members.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team member coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Keep the store interior and exterior clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; promote their safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support new initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through goal setting, observation, feedback, recognition, and performance plans.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through clear expectations, performance improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.