Emerging Store Manager

Walgreens•Cartersville, GA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager (ESM) supports the Store Manager in the overall operation of a Walgreens store, helps achieve company deliverables, and assumes responsibility for store activities when the Store Manager is absent. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning pharmacy and retail operations. The ESM works an alternate schedule to the Store Manager with minimal overlap and is responsible for merchandising, protecting store assets, and improving sales and profitability. The ESM leads store team members and oversees customer experience, daily operations, business performance, people management, training, and communications. This includes resolving customer concerns, coaching teams, managing schedules and store resources, monitoring financial and performance data, supporting pharmacy operations during busy periods, and maintaining compliance with company policies and applicable laws. The role requires completing the Store Manager learning and development program and maintaining a pharmacy technician license when required by state.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Willingness to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and recommend improvements to pharmacy and retail operations.
Support the Store Manager in running the store, achieve company deliverables, and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor their impact.
Supervise cash management and bookkeeping, including register counts, bank withdrawals, armored-car pickups, safe deposits, and change orders.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and implement corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through team delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Comply with company policies and applicable laws and regulations, including rules for alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Work with the Store Manager to identify sales opportunities and support store growth and performance initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct discipline and coaching meetings and recommend performance actions, including discipline or termination where appropriate.
Set team member responsibilities, goals, and expectations; observe performance, provide feedback, and recognize contributions.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through one-on-one discussions and group meetings, and respond to questions and concerns.
Assist the Store Manager with planning and communicating company and store strategy.