Emerging Store Manager

Walgreens•Akron, OH

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and assumes responsibility for store activities when the Store Manager is absent. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and helps achieve company deliverables, protect store assets, improve sales and profitability, and ensure proper merchandising. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It is responsible for customer experience, daily store operations, staffing and scheduling, cash management and bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The role analyzes business performance data and develops action plans, supports the pharmacy during busy periods when necessary, and communicates with team members and store leadership. The Emerging Store Manager must complete the Store Manager learning and development program and maintain a valid pharmacy technician license when required by state.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered; promotion may require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
External candidates: a bachelor’s degree.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

External candidates with business majors.
External candidates with prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead team member recruitment, hiring, training, performance management, and discipline.
Greet and assist customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Coach and train team members and develop plans to improve customer service in the front end and pharmacy.
Supervise store operations, assign and delegate daily work, manage shift changes and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure compliant selection, recruitment, record retention, and training procedures.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.