Emerging Store Manager

Walgreens•Traverse City, MI

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position oversees merchandising, asset protection, sales and profitability, and the recruitment, hiring, performance management, and discipline of direct reports. The role promotes a positive customer experience by engaging customers and patients, resolving complaints, modeling service best practices, and coaching teams to improve service in both the front end and pharmacy. It supervises daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, price changes, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business and financial performance, develops action plans, supports sales initiatives, and may assist Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position leads team-member training, coaching, performance management, staffing, and development; communicates regularly with team members; and completes the Store Manager learning and development program and other assigned training. A valid pharmacy technician license must be obtained and maintained when required by state. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered; promotion may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, as well as experience across both the front end and pharmacy.
A valid pharmacy technician license when required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Internal candidates: experience across both front-end and pharmacy operations.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Oversee merchandising, protection of store assets, sales, and profitability.
Lead direct reports through recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Supervise daily store operations, delegate tasks, manage shift changes and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, and corrective action plans; coach teams on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and implement initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members through mentoring, coaching, support, and career-development guidance.
Manage team-member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and recognizing contributions.
Participate in discipline, coaching meetings, performance plans, and recommendations regarding discipline or termination when appropriate.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.
Work a flexible schedule that may include extended days, evenings, and weekends; accept a Store Manager promotion if offered, potentially requiring relocation; and be able to transfer to Walgreens retail assets within the same hiring area.