Emerging Store Manager

Walgreens•Sterling Heights, MI

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations on Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule to the Store Manager with minimal overlap and assumes responsibility for store activities when the Store Manager is absent. Responsibilities also include merchandising, protecting store assets, and improving sales and profitability. This position leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer service, daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, facilities, safety, regulatory compliance, and operational execution. The role analyzes financial and performance data and works with the Store Manager to identify opportunities and drive store improvement. It may support Pharmacy during busy periods, including working as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and required company training, pursues ongoing self-development, and obtains and maintains a valid pharmacy technician license when required by state law. The position communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end and supervise customer service associates and designated hitters; make recommendations on Pharmacy and Retail Store operations.
Lead team members through recruitment, hiring, training, performance management, coaching, discipline, and career development.
Engage customers and patients, address complaints and questions, coach team members on customer service, and improve customer service metrics.
Oversee daily store operations, assign and delegate work, manage opening and closing and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, and key performance indicators to make fact-based decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use store computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives; support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set team goals and expectations, observe performance, provide feedback and recognition, and use performance plans and constructive discipline to promote accountability.
Build staffing and talent pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete Store Manager learning and development and other assigned training; maintain an Individual Development Plan and seek ongoing feedback.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.