Emerging Store Manager

Walgreens•Arlington, VA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and protection of store assets while improving sales and profitability. The Emerging Store Manager leads store team members through recruitment, hiring, performance management, training, coaching, and discipline. The role oversees customer experience, daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, regulatory compliance, and execution of operational feedback. It also analyzes store performance data, develops action plans, collaborates with the Store Manager on sales opportunities and initiatives, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of Store Manager learning and development and other assigned training. The Emerging Store Manager monitors personal performance, seeks feedback, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The role communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy. Willingness to accept a Store Manager promotion, potentially requiring relocation, and ability to transfer to other Walgreens retail assets within the same hiring Area are required.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations regarding Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets and work to improve sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, address questions and complaints, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage shift changes and openings and closings, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support the Store Manager in using data, analysis, and team member input to make decisions and monitor their impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, create corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use computer and technology systems and software; support team-member safety and effectively use the Security Operations Center.
Comply with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance management actions, including discipline and termination when appropriate.
Assign responsibilities, establish goals and expectations, observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain candidate pipelines and staffing, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed in accordance with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek continuous feedback, commit to self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and help the Store Manager plan and communicate company and store strategy.