Emerging Store Manager

Walgreens•Lakewood, CO

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position is responsible for customer experience, store operations, business performance, and team leadership. It oversees merchandising, store assets, sales and profitability, cash management, inventory, scheduling, facilities, safety, and compliance. The role also analyzes performance data, develops action plans, and collaborates with the Store Manager to identify sales opportunities and improve store results. During busy periods, the Emerging Store Manager may support Pharmacy operations, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads, trains, coaches, and develops team members; participates in recruiting and hiring; manages performance and discipline; and helps maintain staffing and talent pipelines. The person in this role must complete the Store Manager learning and development program and required training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by state law. The role requires flexibility to work extended days, evenings, and weekends, willingness to accept promotion to Store Manager if offered (potentially requiring relocation), and ability to transfer to other Walgreens retail assets within the same hiring Area.

Requirements

A bachelor’s degree with a solid academic record, all majors welcome; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors.
Obtain and maintain a valid pharmacy technician license if required by state law.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Engage customers and patients, resolve complaints, answer questions, model service practices, coach team members, and improve customer service metrics.
Supervise daily store operations, assign and delegate work, manage shift changes and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource to the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions, follow up on actions, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and promote their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead, train, mentor, coach, and support team members’ performance and career development.
Manage team member discipline and coaching meetings, and make performance-management recommendations, including discipline and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and establish accountability through performance plans and constructive discipline.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Complete the Store Manager learning and development program, required courses, certifications, and assigned training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.