Emerging Store Manager

Walgreens•Manassas, VA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, achieving company deliverables, improving sales and profitability, and protecting store assets. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It supervises customer service associates and designated hitters and helps manage the front end and overall pharmacy and retail operations. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, inventory, merchandising, facilities, safety, technology, regulatory compliance, and execution of operational direction. The Emerging Store Manager also analyzes business and performance data, develops action plans, supports sales initiatives, and assists in the pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and other assigned training, ongoing self-development, and maintaining a valid pharmacy technician license when required by state. It communicates with team members and helps the Store Manager plan and communicate company and store strategy.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (direct-report experience is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date for individuals placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others and managing and assigning work; experience across both the front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities when the Store Manager is absent.
Lead and manage store team members, including recruitment, hiring, training, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store activities, delegate tasks, manage shifts, approve time records and time off, and resolve scheduling conflicts to maintain team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team-member safety using the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently; create action plans to achieve business deliverables and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; assign responsibilities, set goals and expectations, observe performance, provide feedback, and recognize contributions.
Make recommendations about team-member performance management, discipline, and termination when appropriate; establish accountability through clear expectations, performance plans, and constructive discipline.
Build talent pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete Store Manager learning and development and other required courses, certifications, and training; maintain an Individual Development Plan and seek continuous feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions or concerns, and assist the Store Manager with communicating company and store strategy.