Emerging Store Manager

Walgreens•Meridian, ID

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role oversees customer experience, daily store operations, cash management, bookkeeping, inventory, maintenance, safety, compliance, and team coverage. It analyzes financial and performance data to create action plans, supports sales growth and store improvement, and assists in pharmacy operations during busy periods, including serving as a pharmacy technician when needed. The Emerging Store Manager leads and trains team members, supports their career development, manages staffing and performance, and communicates company and store strategies. The successful candidate must complete the Store Manager learning and development program and other required training, maintain a valid pharmacy technician license when required by the state, and be willing to accept promotion to Store Manager if offered, potentially requiring relocation. The role may also require transfer to other Walgreens retail assets within the same hiring Area. The stated salary range is $47,000–$72,000; the actual offer depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma or GED and two years of experience in a supervisory position. The supervisory experience need not involve direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
The position requires obtaining and maintaining a valid pharmacy technician license when required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree is specified as a preferred qualification for internal candidates.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Recruit, hire, lead, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, answer questions, model best practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team member input to make fact-based decisions and monitor results.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, and develop corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; promote team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data and create action plans to achieve business deliverables and improve store performance.
Use operating statements, key performance indicators, and other tools to engage the team and drive store-improvement actions.
Collaborate with the Store Manager to identify sales opportunities and support growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback, recognize team members, and develop performance plans.
Acquire and retain talent, plan for staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and develop a pipeline of future leaders.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Complete the Store Manager learning and development program and assigned training; monitor personal performance, seek feedback, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Work a flexible schedule that may include extended days, evenings, and weekends; accept a Store Manager promotion if offered, potentially involving relocation, and transfer to other Walgreens retail assets in the same hiring Area.