Emerging Store Manager

Walgreens•North Providence, RI

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through hiring, training, coaching, performance management, and discipline. It focuses on delivering a positive customer experience, improving customer service, supervising daily operations and staffing, managing cash and inventory, maintaining store standards and safety, and ensuring compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business performance, develops improvement plans, supports pharmacy operations during busy periods when necessary, and communicates company and store strategy. The successful candidate must complete the Store Manager learning and development program and required training, pursue ongoing development, and obtain and maintain a valid pharmacy technician license when required by state law. The role requires a willingness to work a flexible schedule, including extended days, evenings, and weekends, and to accept a Store Manager promotion if offered, potentially involving relocation. The current salary range is $47,000–$72,000; the offered salary depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise store operations, assign and delegate daily activities, manage shift changes and opening and closing, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand required computer and technology systems and software.
Promote team-member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and recommend performance actions, including discipline and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and develop performance plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all assigned learning, certification, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.