Emerging Store Manager

Walgreens•Rochester, MI

6d•$45,000 - $71,550

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and helps achieve company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for proper merchandising, protection of store assets, and improving sales and profitability. The role leads and manages team members, including recruitment, hiring, training, performance management, and discipline. It monitors and improves customer service, oversees daily store operations, staffing and scheduling, cash management, inventory, bookkeeping, store maintenance, safety, and compliance. The Emerging Store Manager analyzes financial and performance data, develops action plans, supports business performance, and assists the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position completes the Store Manager learning and development program and other assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. It communicates store and company strategy and team member updates. Candidates must be willing to accept a Store Manager promotion if offered, potentially requiring relocation, and to transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others and managing and assigning work; experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager with the overall operation of the store and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other team members; manage recruitment, hiring, performance, training, and discipline.
Engage customers and patients, resolve complaints, model customer-service practices, coach teams, and improve customer-service metrics.
Oversee daily store operations, including task delegation, shift changes, opening and closing, time records, time off, scheduling, and team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory analysis, and corrective action plans; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, use operating statements and key performance indicators to improve store results, and collaborate on sales opportunities and initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; assign responsibilities, set goals, observe performance, provide feedback and recognition, and manage performance plans and discipline.
Build staffing and talent pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete Store Manager and other assigned learning and development programs; seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.