Emerging Store Manager

Walgreens•Birmingham, MI

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helping achieve company deliverables, improve sales and profitability, and ensure proper merchandising and protection of store assets. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. This position leads store team members through recruitment, hiring, training, scheduling, performance management, coaching, and discipline. It oversees customer experience, daily store operations, cash management, inventory, maintenance, safety, compliance, and store performance. The role also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary, and completes a Store Manager learning and development program and other required training.

Requirements

Bachelor’s degree with a solid academic record, all majors welcome; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, and manage the front end of the store.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Engage customers and patients, resolve complaints and questions, model customer service practices, coach team members, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Work with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and develop corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is executed through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members can use required computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and handle discipline as appropriate.
Recruit and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other assigned courses, certifications, and training.
Maintain an Individual Development Plan, seek feedback, and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.