Emerging Store Manager

Walgreens•Boynton Beach, FL

8d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helping achieve company deliverables, improve sales and profitability, and ensure proper merchandising and protection of store assets. The role works an alternate schedule to the Store Manager with minimal overlap and assumes responsibility for store activities when the Store Manager is absent. It leads customer service associates and designated hitters and makes recommendations regarding Pharmacy and Retail Store operations. The position oversees customer experience, store operations, business performance, and people management. It coaches team members, resolves customer concerns, manages schedules and coverage, supervises cash management and inventory, maintains store conditions and safety, and ensures compliance with company policies and applicable laws. It analyzes performance data and develops action plans, supports pharmacy operations during busy periods—including serving as a pharmacy technician when necessary—and helps recruit, train, develop, and manage team members. The role requires completion of the Store Manager learning and development program and other assigned training. A valid pharmacy technician license must be obtained and maintained when required by state law. Candidates must be willing to work a flexible schedule, accept possible promotion to Store Manager (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area. The stated salary range is $47,000–$72,000. The role remains open until filled. Actual salary depends on factors including geography, skills, abilities, education, and experience.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered; promotion may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license if required by state law.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Lead and manage store team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor their impact.
Supervise store cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and train or coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; provide for team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, operating statements, and key performance indicators; develop action plans and engage the team in store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through responsibilities, goals, feedback, recognition, and performance plans.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record-retention, and training procedures comply with company policy and applicable laws.
Complete required Store Manager learning and development, certification, and other assigned training; maintain an Individual Development Plan and pursue continuous feedback and self-development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.