Emerging Store Manager

Walgreens•Lafayette, LA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role manages the store’s front end and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role oversees merchandising, store asset protection, sales, profitability, customer service, and team performance. The position leads customer service associates and designated hitters, and supports pharmacy operations. It supervises daily store activities, scheduling and coverage, cash management and bookkeeping, inventory, pricing, store maintenance, safety, and compliance with company policies and applicable laws. The manager analyzes business performance data, creates action plans, supports sales and operational improvements, and assists with pharmacy duties during busy periods when needed. The Emerging Store Manager recruits, hires, trains, coaches, and manages team members, including setting expectations and goals, providing feedback and recognition, addressing performance issues, and supporting career development. The role completes required learning and development, maintains an Individual Development Plan, and obtains and maintains a pharmacy technician license when required by the state. Regular communication with team members and support for communicating store and company strategy are also expected.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, and manage the front end of the store.
Support the Store Manager in overall store operations and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Recruit, hire, train, coach, and manage team members; address discipline and performance matters and support team member development.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions and create action plans for store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze trends and coach teams on inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software; support team safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set team responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and use performance plans or constructive discipline as appropriate.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and build a pipeline of future leaders.
Follow required procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate with team members through individual discussions and group meetings, respond to questions or concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.