Emerging Store Manager

Walgreens•Santa Cruz, CA

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. This role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, and improving sales and profitability. The position leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations and scheduling, cash management, inventory, store maintenance, safety, compliance, and business performance. The Emerging Store Manager analyzes performance data and develops action plans, collaborates with the Store Manager on sales opportunities and store initiatives, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program, other assigned training, and maintenance of a valid pharmacy technician license when required by state. The individual communicates with team members and assists the Store Manager in planning and communicating company and store strategy. Candidates must be willing to work a flexible schedule, including extended days, evenings, and weekends, and to accept possible promotion to Store Manager, which may require relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters and manage the front end of the store.
Make recommendations on Pharmacy and Retail Store operations, merchandising, asset protection, sales, and profitability.
Recruit, hire, train, coach, mentor, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, team member input, operating statements, and key performance indicators to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and team supervision.
Maintain clean and presentable store facilities, oversee repair and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Collaborate with the Store Manager to identify sales opportunities and support growth and performance initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Set performance expectations and goals, observe performance, provide feedback and recognition, and establish accountability through performance plans and constructive discipline.
Build talent pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.