Emerging Store Manager

Walgreens•North Bellmore, NY

12d•$45,000 - $71,550

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure proper merchandising, protection of store assets, and improved sales and profitability. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily operations, scheduling and coverage, cash management, inventory, store maintenance, safety, compliance, and operational execution. The role analyzes business and performance data, develops action plans, and collaborates with the Store Manager on store improvement and growth. It may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes required Store Manager development and training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area. The position’s salary range is $45,000–$71,550; the actual offer depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED plus two years of supervisory experience; supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Completion of required Store Manager learning and development and other assigned training.
Valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Lead team-member recruitment, hiring, training, performance management, coaching, and discipline.
Promote a positive customer and patient experience by greeting customers, assisting with products and services, resolving complaints, answering questions, and modeling customer-service practices.
Monitor customer service and metrics; coach and train team members and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage shifts and scheduling, approve time records and time off, and ensure appropriate team-member coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support fact-based decisions by using data, analysis, and team-member input; follow up and monitor outcomes.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and create corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Comply with company policies and applicable laws and regulations, including requirements concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store results.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Provide training, mentoring, coaching, and career-development support; conduct coaching meetings and make performance-management recommendations, including discipline or termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback, recognize contributions, and establish accountability, including through Performance Improvement Plans and constructive discipline.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.