Emerging Store Manager

Walgreens•Midlothian, TX

10d

About The Position

The Emerging Store Manager supports the Store Manager with the overall operation of a Walgreens store, including front-end management and recommendations for Pharmacy and Retail Store operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. It oversees merchandising, asset protection, sales, profitability, customer experience, daily operations, cash management, inventory, compliance, and the performance and development of team members. The position leads and trains store team members, participates in staffing and hiring decisions, manages performance and discipline, and supports team members’ career development. It analyzes financial and performance data to create improvement plans, collaborates with the Store Manager on business opportunities, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes required learning and development, maintains any required pharmacy technician license, and communicates regularly with team members and store leadership.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and make recommendations regarding Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets while improving sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Coach and train team members and develop plans to improve customer service in the front end and pharmacy.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and team-member coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repair and maintenance, and respond to emergencies.
Ensure team members can use required computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, discipline, or termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and establish accountability through performance plans and constructive discipline.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and other required courses, certifications, and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.