Emerging Store Manager

Walgreens•Halls Crossroads, TN

10d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position also supports merchandising, protection of store assets, sales, and profitability. This role leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer service, daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes business and performance data, develops action plans, collaborates with the Store Manager on sales opportunities and initiatives, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The employee completes the Store Manager learning and development program and required company training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The role communicates with team members and assists the Store Manager in planning and communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered (potentially requiring relocation), and transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume store responsibilities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage the front end of the store.
Support merchandising, protection of store assets, and improvement of sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service practices.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy service; improve customer service metrics.
Assign daily activities, delegate tasks, manage shift changes and opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor results.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use store computer and technology systems and software.
Support team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make recommendations about performance management, discipline, and termination when appropriate.
Assign responsibilities, develop performance plans, set goals and expectations, observe performance, provide feedback, and give recognition.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and local, state, and federal laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development requirements and other assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and help communicate company and store strategy.
Work a flexible schedule that may include extended days, evenings, and weekends; accept a Store Manager promotion if offered, which may require relocation, and transfer to other Walgreens retail assets within the same hiring Area.