Emerging Store Manager

Walgreens•Burnsville, MN

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure effective merchandising, protection of store assets, and improved sales and profitability. The position leads and manages store team members, including recruitment, hiring, training, performance management, and discipline. It promotes a positive customer experience by engaging customers and patients, resolving complaints, coaching service practices, and improving customer service metrics. Store operations duties include scheduling and coverage, cash management and bookkeeping, inventory control, merchandising resets and price changes, maintenance, emergency response, and compliance with company policies and applicable laws. The role also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. The role trains, coaches, and develops team members; manages staffing and talent pipelines; communicates with team members; and completes required learning and development, including the Store Manager learning and development program. A valid pharmacy technician license must be obtained and maintained when required by state law. The role requires willingness to work a flexible schedule, including extended days, evenings, and weekends; accept promotion to a Store Manager position if offered, potentially requiring relocation; and transfer to other Walgreens retail assets in the same hiring Area. The salary range is $47,000–$72,000, with the actual offer depending on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, and manage front-end store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, coach service practices, and improve customer service metrics.
Assign and delegate daily work, manage shifts and scheduling conflicts, and ensure adequate team member coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members can use relevant computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store results.
Collaborate with the Store Manager on sales opportunities, store growth, and initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance plans, goals, feedback, and recognition.
Manage talent acquisition and retention, staffing needs, candidate pools, interviews, hiring decisions, and future leader pipelines.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete the Store Manager learning and development program and other assigned learning, certification, and training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and obtain and maintain a pharmacy technician license when required by state.